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Britt's Beach
  • Home
  • Shop
  • Blog
  • Shell Encyclopedia
  • About
  • Contact
  • FAQS
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Frequently Asked Questions

Every shell has a story, and we're here to help you find yours. If you don't see your question below, feel free to reach out—we'd love to hear from you!


Are your jewelry pieces really handmade?

Yes! Every piece of Britt's Beach jewelry is handcrafted by Brittany in her home studio on Florida's beautiful Gulf Coast. From carefully selecting each shell or piece of sea glass to soldering and finishing every design by hand, no two pieces are ever exactly alike.


Are your shells real?

Absolutely! We use genuine seashells, sea glass, and other natural ocean treasures. Because nature creates every shell differently, slight variations in color, shape, and texture make each piece one of a kind.


Where do your shells come from?

Many of our shells are personally beachcombed along Florida's Gulf Coast, while others are ethically collected during Brittany's travels to beaches around the world. Every shell is thoughtfully chosen for its natural beauty before becoming part of a handcrafted design.


Is your jewelry waterproof?

While our jewelry is made with high-quality materials, we recommend removing it before swimming, showering, exercising, or using lotions, perfumes, or household cleaners. Proper care will help preserve its beauty for years to come.


What metals do you use?

Depending on the design, our jewelry is handcrafted using Sterling Silver, Gold Filled, or other high-quality jewelry metals. Material information is always listed in each product description.


How long will it take to receive my order?

Most orders are carefully packaged and shipped within 1–7 business days. Once shipped, delivery times depend on your location and the shipping method selected during checkout.


Do you offer gift packaging?

Yes! Every Britt's Beach order is beautifully packaged and ready for gifting, making it perfect for birthdays, anniversaries, holidays, or simply treating yourself.


What is your return policy?

We want you to love your purchase!

Returns are accepted within 7 days of delivery on unworn items in their original condition.

  • Buyer is responsible for all return shipping costs.
  • Original shipping charges are non-refundable.
  • Custom or personalized items cannot be returned unless they arrive damaged or defective.

Please contact us before sending your return so we can provide return instructions.


What if my order arrives damaged?

Please contact us within 48 hours of delivery with photos of the damaged item and packaging. We'll work with you to make things right as quickly as possible.


Can I request a custom piece?

We love creating one-of-a-kind jewelry! If you have a special shell, sea glass find, or custom design idea, send us a message. We'd be happy to discuss creating something uniquely yours.


How should I care for my jewelry?

To keep your jewelry looking its best:

  • Store it in a dry place.
  • Avoid prolonged exposure to water and harsh chemicals.
  • Polish sterling silver gently with a jewelry polishing cloth when needed.
  • Handle natural shells with care to preserve their beauty.

Do you ship internationally?

International shipping is available to many countries. Shipping costs and delivery times are calculated during checkout. Please note that buyers are responsible for any customs duties or import taxes required by their country.


Still Have Questions?

We're always happy to help.

If you have any questions before or after your purchase, simply reach out through our Contact page or send us a message. Thank you for supporting handmade small business and choosing Britt's Beach. Every order means the world to us, and we're honored to create a little piece of the ocean just for you.

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